Return & Refund Policy for MughalToyZone.com

Effective Date: June 16, 2026

At Mughal Toy Zone, we want our customers to have a smooth and enjoyable shopping experience. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

Customers may request a return under the following conditions:

• The item must be unused and in its original condition.
• The product must be returned with original packaging, tags, accessories, and any included items.
• The return request must be made within 7 days of receiving the order.
• The product must not be damaged due to misuse, mishandling, or improper care.

2. Non-Returnable Items

The following items may not be eligible for return:

• Products that have been used or opened (where hygiene/safety concerns apply)
• Items damaged after delivery due to customer handling
• Products without original packaging or accessories
• Clearance or special-sale items (unless defective)

3. Damaged or Wrong Products

If you receive:

• A damaged product
• A defective item
• The wrong product

Please contact us within 48 hours of delivery with:

• Order details
• Photos/videos of the product
• Description of the issue

We will review the request and arrange a suitable solution.

4. Refund Policy

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

• Refunds will be processed within a reasonable timeframe.
• The refund amount will be issued through the original payment method where applicable.
• Delivery charges may not be refundable unless the return is due to our mistake.

5. Exchange Policy

We may offer product exchanges depending on product availability.

Exchange requests must meet the same return conditions mentioned above.

6. Return Shipping

• Customers may be responsible for return shipping costs unless the item received was incorrect, defective, or damaged.
• We recommend using a trackable delivery service for returns.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may not be possible.

8. How to Request a Return

To request a return or refund, contact us:

Mughal Toy Zone
Website: https://mughaltoyzone.com
Email: mughaltoyzone@gmail.com
Phone: +92 330 8234364
Address: Shalimar Town, Villa No. B/149, Sargodha, Pakistan

Please include your order number and reason for return.

9. Policy Updates

Mughal Toy Zone reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page.