Shipping policy

Shipping Policy for MughalToyZone.com

Effective Date: June 16, 2026

At Mughal Toy Zone, we are committed to delivering your orders safely and on time. This Shipping Policy explains our delivery process, timelines, and related information.

1. Order Processing Time

  • Orders are processed after successful confirmation.
  • We usually prepare and dispatch orders within 1–3 business days.
  • Orders placed on weekends or public holidays may be processed on the next working day.

2. Delivery Time

Delivery time may vary depending on your location and courier service availability.

Estimated delivery time:

  • Major cities: 2–5 business days
  • Other areas: 3–7 business days

Delivery times are estimates and may be affected by:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Unexpected circumstances

3. Shipping Charges

Shipping charges are calculated based on:

  • Order size and weight
  • Delivery location
  • Available courier services

The applicable shipping fee will be shown during checkout.

4. Delivery Areas

Mughal Toy Zone delivers orders across Pakistan through trusted courier partners.

We aim to provide reliable delivery services to our customers nationwide.

5. Order Tracking

Once your order has been dispatched, you may receive tracking details through:

  • Email
  • Phone/SMS
  • WhatsApp (where applicable)

You can use the tracking information provided to check your order status.

6. Incorrect Shipping Information

Customers are responsible for providing accurate delivery details.

Mughal Toy Zone will not be responsible for delays or failed deliveries caused by:

  • Incorrect address
  • Incorrect phone number
  • Customer unavailability

Additional delivery charges may apply for re-shipping.

7. Damaged or Missing Items

If your package arrives damaged or items are missing:

Please contact us within 48 hours of delivery with:

  • Order number
  • Photos/videos of the package and product
  • Details of the issue

We will review the matter and assist you accordingly.

8. Failed Delivery Attempts

If delivery cannot be completed due to customer unavailability, the courier may attempt delivery again according to their policy.

Customers should remain available at the provided contact number.

9. Contact Us

For shipping-related questions, please contact:

Mughal Toy Zone
Website: https://mughaltoyzone.com
Email: mughaltoyzone@gmail.com
Phone: +92 330 8234364
Address: Shalimar Town, Villa No. B/149, Sargodha, Pakistan